BOLT Owner? We Understand Your Frustration

If you are a BOLT EV or BOLT EUV owner right now, let us be the first to say we understand your frustrations. 

We know that GM plans to add an 8-year 100,000-mile warranty and improve the range on all BOLTs that get the recall complete. We know that GM set up an EV Concierge department (833-382-4389) to help current BOLT owners and work on solving their complaints. We know all of that, and we still understand how frustrating it is. 

People sometimes think because we are a Chevrolet dealer, we ARE Chevrolet. That isn’t the case. Please think of us as a partner to Chevrolet who gets told updates from Chevrolet around the same time the public hears them. Trust us; if we knew these BOLTs had this problem and that there eventually would be a nationwide stop-sale, we probably wouldn’t have almost 150 of them sitting on our lot. While these BOLTs await their recall, we are trying to make the best of the situation. Check out our EV Chevy bowtie; it is made entirely of BOLTs. 

As a reminder, GM is overly cautious on this. There have not been many fires, so for something to happen to your BOLT, you would need to have a rare combination of the two manufacturing defects AND not follow GM’s recommendations.

We have around ten employees who own BOLTs, and all of them have opted to keep driving them. They understand how rare this defect is and are following the recommendations of GM.

These recommendations are.

• Set your vehicle to a 90 percent state of charge limitation using Hilltop Reserve mode (for 2017-2018 model years) or Target Charge Level (for 2019-2022 model years) mode. Click here and scroll down to the videos that explain how to do this.

• Charge your vehicle more frequently and avoid depleting its battery below approximately 70 miles (113 kilometers) of the remaining range, where possible.

• Park your vehicle outside immediately after charging, and do not leave your vehicle charging indoors overnight.

If you cannot make these changes successfully or do not feel comfortable making these changes, GM is asking you to visit your dealer to complete these adjustments.

When it is available, the recall will consist of replacing the defective lithium-ion battery modules with new lithium-ion modules.

Thank you for your patients while GM gets everything ready to complete the recall. We do not have a timeline for the recall. As soon as we know more, we will let you know. In the meantime, please reach out to the EV Concierge (833-382-4389) or visit https://www.chevrolet.com/electric/bolt-recall.

Before all of this, we were one of the nation’s top EV dealers, and like GM, we stand by our commitment to electric vehicles. If you need anything, please do not hesitate to reach out to us. Again, thank you for your patients. 

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